Careers at iService

iService Center offers high end Service and Repair of all smartphone, tablet and Laptop devices. We have nine locations around Mumbai and are experiencing a phase of rapid growth. We also have a Security division and offer video surveillance services. Our Services divison handles Value Added Services such as RF Network Signal Amplification and Mobile Device Management. iService provides a very positive environment for you to excel. We offer very competitive salaries and benefits.

iService Center is looking for a Front Office Administrator having experience in a Front Office role, such as Sales or in the Service Industry. Training will be provided to the right candidate. Familiarity with CRM is a big plus. Knowledge of Microsoft Office (Word, Excel and PowerPoint) is mandatory.

1. Engage with the Client to accept Devices for high level diagnostics to provide accurate estimates for smartphones and tablet issues.

2. Creation of Work Orders on CRM to track the device repair life-cycle from Estimate up to Invoicing and Sales Receipt.

3. Assist the Branch Manager with procurement of Spare Parts and Accessories and creating proper Debit Vouchers for the same

4. Creating Debit Vouchers for Company related petty cash expenses and maintaining records in the CRM system.

5. Follow-up with clients and providing status updates to Clients on the current status of their device, right from work complete to Pick up.

6. Handles Pre-Repair and Post-Repair warranty customer requests for technical assistance and support.

7. Assists in Service Center workshop maintenance to ensure a clean and healthy workshop environment along with safety measures.

1. B.Com, B.Sc Degree or equivalent
2. Minimum Two Years of experience in a Front Office role in the Service or Hospitality Industry
3. Accounting and analytical Skills with knowledge of business processes
4. Experience with an IT Service Desk is a Plus

1. Proficient in English with good communications skills
2. Working knowledge of Microsoft Word, Excel and PowerPoint
3. Ability to calmly deal with Customers in a difficult situation
4. Ability to handle pressure with proper Time Management
5. Honesty, Integrity and ethical behavior are key to this position

iService Center is looking for a Service Center Manager having experience in Managing a Service Center or Sales Outlet. Front Office role, A Background in the Service or Hospitality Industry will be preferred. Training will be provided to the right candidate. Familiarity with CRM is a big plus. Knowledge of Microsoft Office (Word, Excel and PowerPoint) is mandatory.

1. Engage with the Client to accept Devices for high level diagnostics to provide accurate estimates for smartphones and tablet issues.

2. Creation of Work Orders on CRM to track the device repair life-cycle from Estimate up to Invoicing and Sales Receipt.

3. Manage the ordering and procurement of Spare Parts and Accessories and creating proper Debit Vouchers for the same

4. Creating Debit Vouchers for Company related petty cash expenses and maintaining records in the CRM system.

5. Follow-up with clients and providing status updates to Clients on the current status of their device, right from work complete to Pick up.

6. Handles Pre-Repair and Post-Repair warranty customer requests for technical assistance and support.

7. Manage a Front Office and Engineering Staff or 4 to 8 personnel.

8. Manage the Service Center and workshop maintenance to ensure a clean and healthy workshop environment along with safety measures.

1. B.Com, BBA or equivalent Degree Minimum
2. Minimum Five Years of experience with at least two in Managing a Front Office in the Service Industry
3. Accounting and analytical Skills with knowledge of business processes
4. Experience in Managing Procurement and Inventory of Parts
5. Experience with an IT Service Desk is a Plus

1. Proficient in English with good communications skills
2. Working knowledge of Microsoft Word, Excel and PowerPoint
3. Ability to calmly deal with Customers in a difficult situation
4. Ability to handle pressure with proper Time Management
5. Experience in conflict resolution and damage control
6. Honesty, Integrity and ethical behavior are key to this position

iService Center is looking for a Senior Smartphone Engineer having knowledge of both iPhones and Samsung Android Smartphones. The ideal candidate will have about 5+ years of experience in a reputed Service Center. The candidate should be familiar with both smartphone software and hardware up to the component level. iService offers a competitive salary and a healthy working environment.

1. Performs high level diagnostics to provide accurate estimates for Android and Apple smartphones and tablet issues.

2. Troubleshoot down to the component level to perform service and repairs of Adndroid and Apple smartphones and tablets.

3. Performs software related tasks such as Operating System and firmware loading. Must be familiar in Android and Apple iOS.

4. Responsible for ensuring quality repair of client devices and proper work order documentation.

5. Completes repairs identified in the work order to the required standard and returns them within the designated period.

6. Handles Pre-Repair and Post-Repair warranty customer requests for technical assistance and support.

7. Assists in workshop maintenance to ensure a clean and healthy workshop environment along with safety measures.

1. Diploma or Degree in Electronics Technology or equivalent
2. Five Years of experience with a reputed Service Center
3. Proficient in English with decent communications skills
4. Minimum 7 to 10 Years or Experience in lieu of Diploma or Degree

1. Hands-on troubleshooting and diagnostic skills
2. Full detailed understanding of iPhone, iPad and Android devices up to chip level
3. Ability to calmly deal with Customers in a difficult situation
4. Honesty, Integrity and ethical behavior are key to this position

iService Center is looking for a Senior Laptop Engineer having knowledge of both MacBook and Windows Laptops. The ideal candidate will have about 5+ years of experience in a reputed Service Center. The candidate should be familiar with Windows OS, MacOS and hardware up to the component and chip level. iService offers a competitive salary and a healthy working environment.

1. Performs high level diagnostics to provide accurate estimates for MacBooks and Windows Laptop issues.

2. Troubleshoot down to the component level to perform service and repairs of MacBook and Windows Laptops.

3. Performs software related tasks such as Operating System and firmware loading. Must be familiar in MacOS and Windows OS.

4. Responsible for ensuring quality repair of client devices and proper work order documentation.

5. Completes repairs identified in the work order to the required standard and returns them within the designated period.

6. Handles Pre-Repair and Post-Repair warranty customer requests for technical assistance and support.

7. Assists in workshop maintenance to ensure a clean and healthy workshop environment along with safety measures.

1. Diploma or Degree in Electronics Technology or equivalent
2. Five Years of experience with a reputed Service Center
3. Proficient in English with decent communications skills
4. Minimum 7 to 10 Years or Experience in lieu of Diploma or Degree

1. Hands-on troubleshooting and diagnostic skills
2. Full detailed understanding of MacBooks and Windows Laptops up to chip level
3. Ability to calmly deal with Customers in a difficult situation
4. Honesty, Integrity and ethical behavior are key to this position

iService Center is looking for a Logistics Technician having knowledge of both iPhones and Samsung Android Smartphones. The ideal candidate will have about 2+ years of experience in a reputed Service Center. The candidate should be familiar with both smartphone software and hardware up to the component level. iService offers a competitive salary and a healthy working environment.

1. Performs logistics Pickup and Drop from Customer locations of smartphones, tablets and laptops.

2. Procures parts for smartphones, tablets and laptops from suppliers and other vendors.

3. Troubleshoot and perform basic repairs of Adndroid and Apple smartphones and tablets.

4. Performs software related tasks such as Operating System and firmware loading.

5. Assists in Service Center upkeep to ensure a clean and healthy workshop environment along with safety measures.

1. Diploma or Degree in Electronics Technology or equivalent
2. Two Years of experience with a reputed Service Center
3. Proficient in English with decent communications skills
4. Minimum 5 Years or Experience in lieu of Diploma or Degree

1. Hands-on troubleshooting and diagnostic skills
2. Ability to calmly deal with Customers in a difficult situation
3. Honesty, Integrity and ethical behavior are key to this position